Frequently asked questions
Everything readers ask us most often about licensing, our scoring method, how we are funded and where to find free support in the United Kingdom. Strictly 18+.
Is Crest Casino Review a casino operator?
No. We are an affiliate review website. We do not accept deposits, hold player funds or offer any form of real-money gambling. Every wager takes place with the licensed operator you choose, under that operator’s own terms.
How do I check that a brand is genuinely licensed in Great Britain?
Every operator we cover links directly to its entry on the UK Gambling Commission public register. Open the link, confirm the account number matches the brand you are visiting, and check that the status reads as active. We re-verify each record before publishing an update.
How is Crest Casino Review funded?
Crest Casino Review is an affiliate website. We hold affiliate partnership agreements with every UK Gambling Commission licensed operator featured here, and the operator pays us a commission if you open an account through our links. This never changes a score, a warning or a written verdict, and we publish the arrangement in full on our Disclosure page.
How are your scores calculated?
Each brand is scored across five weighted pillars: licensing and safety, withdrawal speed, bonus fairness, customer support and mobile experience. We test the cashier with our own funds, read the full bonus terms, and time real support responses before a score is published.
Who can legally gamble in the United Kingdom?
You must be 18 or over. Licensed operators are required to verify your age and identity before you deposit or withdraw. Attempting to register while under 18 is an offence and any winnings will be void.
What is GAMSTOP and should I use it?
GAMSTOP is the free national self-exclusion scheme for Great Britain. One registration blocks your access to every operator licensed to serve British consumers for six months, one year or five years. If gambling has stopped being entertainment, register at gamstop.co.uk.
Do you review unlicensed offshore operators?
Never. If a brand does not hold a current UK Gambling Commission licence, it does not appear on this website, and we only enter affiliate partnerships with licensed operators. Unlicensed operators offer no British consumer protection, no dispute resolution route and no GAMSTOP coverage.
How do I request a correction?
Email editorial@crestcasinoreview.co.uk or use our contact form. Corrections to licence details, bonus terms or payout windows are reviewed within two working days and the page footer records the date of every update.
Still stuck? Email editorial@crestcasinoreview.co.uk or use our contact form. An editor replies within two working days.
Support
Worried about your gambling, or someone else's?
The National Gambling Helpline is free, confidential and open 24 hours a day on 0808 8020 133. GAMSTOP blocks every operator licensed in Great Britain with one registration.